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Have Questions? We Have Answers

  • How should I clean hair-on leather products?
    Gently brush the hair with a soft-bristled brush to remove dust and debris. For minor spills, lightly dab with a damp cloth using mild soap and water, then let it air dry naturally. Avoid soaking the leather to prevent damage.
  • Can I use regular leather cleaners on hair-on leather?
    It's advisable to avoid regular leather cleaners, as they may be too harsh. Instead, use cleaners specifically designed for hair-on leather to prevent damage. ​
  • How do I prevent the hair from shedding or balding?
    Avoid excessive friction and keep the item away from sharp objects. Store it in a cool, dry place and handle it gently to maintain the integrity of the hair. ​
  • What should I do if the hair becomes tangled or matted?
    Gently comb the hair in the direction of its natural grain using a wide-toothed comb to detangle without causing damage. ​
  • Is it safe to get hair-on leather wet?
    It's best to keep hair-on leather dry. If it does get wet, blot the excess moisture with a dry cloth and allow it to air dry away from direct heat sources. ​
  • How do I handle scratches on the wood part of the purse?
    Minor scratches can often be buffed out gently with fine-grit sandpaper, then treated with a suitable wood polish. For deeper scratches, consult a professional to avoid further damage.
  • What precautions should I take to prevent damage to the purse?
    Avoid exposing the purse to extreme temperatures, direct sunlight, and moisture. Be cautious of sharp objects that could scratch either the wood or leather components.​
  • How should I store a wood and leather purse?
    Store in a cool, dry place away from direct sunlight and humidity. Use a dust bag to protect it from dust and scratches, ensuring the bag maintains its shape and materials remain intact.​
  • Can I use the same conditioner for both wood and leather parts?
    No, use products specifically designed for each material. Leather conditioners may not be suitable for wood and vice versa.​
  • How do I clean a purse made of both wood and leather?
    For the leather parts, use a soft, damp cloth with mild soap, then dry thoroughly. For the wood sections, dust regularly with a soft cloth and occasionally use a wood-specific cleaner. Ensure both materials are dried properly to prevent moisture damage.​
  • Is it safe to use household cleaners on leather?
    Avoid using household cleaners like vinegar or bleach, as they can damage leather. Stick to products specifically designed for leather care.
  • What’s the best way to store leather products when not in use?
    Store in a cool, dry place away from direct sunlight. Use breathable fabric bags to protect from dust while allowing air circulation.
  • Can I use water to clean leather?
    Use water sparingly. For spills, blot (don't rub) with a damp cloth and let it air dry. Excessive water can stain or warp leather.
  • How do I remove ink stains from leather?
    Lightly dab the stain with a cloth moistened with rubbing alcohol, being careful not to spread the ink. Test on a small, inconspicuous area first.
  • How often should I condition my leather items?
    Condition leather goods every 3 to 6 months, depending on usage and exposure, to keep them supple and prevent drying or cracking.
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